Privacy Policy

1. Introduction

1.1 phc247 is committed to protecting the privacy and security of your personal information. We understand that trust is the foundation of any good relationship — and that goes double when real money and personal data are involved.

1.2 This Policy applies to all personal data collected through the phc247 website, mobile platform, customer support channels, and any other service operated under the phc247 brand.

1.3 Please read this Policy carefully. If you have questions about how phc247 handles your data, contact our Data Protection Officer at the details provided in Section 14.

2. Data We Collect

2.1 phc247 collects the following categories of personal data:

2.1 Identity & Contact Data

• Full legal name, date of birth, and nationality
• Government-issued ID number (e.g., Philippine National ID, passport, driver's licence)
• Email address and mobile number
• Residential address (city, province, postal code)

2.2 Financial Data

• GCash or PayMaya account reference (masked)
• Bank account details for withdrawal processing (masked)
• Transaction history: deposits, withdrawals, wagers, and winnings

2.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited, session duration, and click-path data
• Login timestamps and session identifiers

2.4 Communications Data

• Support chat transcripts and email correspondence
• Survey responses and feedback submissions
• Marketing preference settings

2.2 phc247 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (e.g., responsible gaming self-exclusion records).

3. How We Collect Data

3.1 Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a survey.

3.2 Automatically — through cookies, web beacons, and server logs when you browse the phc247 website or use the platform. See Section 8 for full cookie details.

3.3 From third parties — identity verification providers, payment processors (e.g., GCash, PayMaya, bank partners), and fraud- prevention services may share data with us as part of regulatory compliance and account security checks.

3.4 From public sources — phc247 may verify information against publicly available records where required by anti-money laundering (AML) regulations applicable in the Philippines.

4. How We Use Your Data

4.1 phc247 uses your personal data for the following purposes:

4.2 phc247 will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent.

5. Legal Basis for Processing

5.1 phc247 processes your personal data on the following legal grounds under the Philippine Data Privacy Act of 2012:

• Contractual necessity — processing required to fulfil our obligations under the phc247 Terms & Conditions, including account management and payment processing.
• Legal obligation — processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR requirements, and tax reporting obligations.
• Legitimate interests — processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent — processing for optional purposes such as marketing communications, where you have given clear and informed consent that you may withdraw at any time.

6. Data Sharing

6.1 phc247 does not sell, rent, or trade your personal data to third-party marketers under any circumstances.

6.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors — GCash, PayMaya, and Philippine bank partners, solely to process your deposits and withdrawals.
• Identity verification providers — third-party KYC service providers engaged to verify your identity documents in compliance with regulatory requirements.
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law.
• IT and security service providers — cloud hosting, cybersecurity, and fraud detection vendors operating under strict data processing agreements.
• Professional advisers — lawyers, auditors, and accountants bound by confidentiality obligations.

6.3 All third-party service providers engaged by phc247 are contractually required to process your data only on our instructions and in accordance with applicable data protection laws.

6.4 In the event of a merger, acquisition, or sale of phc247 assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

7. Data Retention

7.1 phc247 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations.

7.2 Specific retention periods are as follows:

• Account and identity data — retained for the duration of your account plus five (5) years after closure, in line with AML record-keeping requirements.
• Transaction records — retained for a minimum of five (5) years from the date of the transaction.
• Support communications — retained for two (2) years from the date of the last interaction.
• Marketing preference data — retained until you withdraw consent or close your account.
• Technical and usage logs — retained for up to twelve (12) months, after which they are anonymised or deleted.

7.3 When personal data is no longer required, phc247 will securely delete or anonymise it in accordance with our internal data disposal procedures.

8. Cookies & Tracking Technologies

8.1 phc247 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit our website.

8.2 We use the following types of cookies:

• Strictly necessary cookies — essential for the platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and game lobby layout.
• Analytics cookies — collect aggregated, anonymised data about how players use the phc247 platform, helping us identify areas for improvement.
• Marketing cookies — used only with your consent to deliver relevant promotional content within the phc247 platform.

8.3 You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect the functionality of the phc247 platform.

8.4 phc247 does not use cookies to track your browsing activity on unrelated third-party websites.

9. Data Security

9.1 phc247 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and phc247 servers;
• Encryption at rest for sensitive personal and financial data;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing;
• Multi-factor authentication for administrative system access.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phc247 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay.

9.3 While phc247 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for keeping your phc247 login credentials confidential.

10. Your Rights

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phc247:

• Right to be informed — you have the right to know what personal data phc247 collects and how it is used, as described in this Policy.
• Right of access — you may request a copy of the personal data phc247 holds about you at any time.
• Right to rectification — you may request correction of inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability — you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint — you have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe phc247 has violated your data privacy rights.

10.2 To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) calendar days.

11. Children's Privacy

11.1 phc247 is strictly intended for players aged twenty-one (21) years and above. We do not knowingly collect personal data from individuals under the age of 21.

11.2 If phc247 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account.

11.3 If you believe a minor has registered on phc247, please contact our support team immediately so we can investigate and take appropriate action.

12. Third-Party Links

12.1 The phc247 website may contain links to third-party websites or services for informational purposes. phc247 is not responsible for the privacy practices or content of those third-party sites.

12.2 We encourage you to review the privacy policies of any third-party websites you visit. This Policy applies solely to data collected by phc247 through the phc247 platform.

13. Policy Updates

13.1 phc247 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The effective date at the top of this page will always reflect the most recent revision.

13.2 Where changes are material, phc247 will notify registered players via email or an in-platform notification at least fourteen (14) days before the changes take effect.

13.3 Your continued use of the phc247 platform after the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you should close your account before the changes take effect.

14. Contact & Complaints

14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 via the phc247 platform

14.2 If you are not satisfied with our response, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.

14.3 For responsible gaming concerns, please visit our Responsible Gaming page, where you can find information on self-exclusion tools and support resources available to phc247 players.